In both cases, these fees are collected by Ticketmaster and typically shared with our clients. Delivery options are determined by our clients and can vary from event to event. We offer a variety of ticket delivery options that vary in price, dependent upon the delivery method chosen. In some cases, delivery fees may include a profit to Ticketmaster.
Each client decides whether to include a facility charge on ticket purchases. These additional fees typically help clients operate and invest back in the venues themselves. Facility charges may vary from event to event and can be raised or lowered over time. Ticketmaster does not share in facility charges, we simply collect them for venues. City, state, and local taxes provincial and Federal Goods and Services taxes in Canada are typically included in the face value of the ticket or in the fees.
In some jurisdictions, however, taxes may be listed as a separate charge. Skip to Main Content. Home Ticketmaster. Expand search. Search Search. How are ticket prices and fees determined? Note that in the case of auctions, the winning bid, as set by fans, is the face price. There is usually a service fee per-ticket and an order processing fee per-order that varies by event.
The order processing fee is not usually charged on retail outlet and box office purchases. The fee is based on the price of the ticket, and we and our clients typically set and share the fee.
Resale prices are set by fans and other sellers, but occasionally artists, teams, venues, and promoters establish a price minimum and maximum. We offer fans a variety of convenient delivery options, and whether fans pay this per-order fee depends on which option is available and selected at checkout. Facility charges are not for or from Ticketmaster; we simply collect them for venues.
City, state, and local taxes provincial and Federal Goods and Services taxes in Canada are typically included in the face value of the ticket. In some instances, however, taxes may be listed as a separate charge.
Breakdown of a Ticketmaster Ticket Purchase and Associated Fees: Ticketmaster Ticket Face Price The face price also known as the established price or base ticket price ordinarily is set by our clients. This would allow you to have the same net impact in charging credit card customers but approaches the issue from a different direction. Charging a Convenience Fee or a Surcharge could be a great solution for your organization either to cover the costs of offering your particular online service or to cover processing costs in a tight margin scenario.
Convenience Fees When purchasing a ticket online for a movie or a concert there is often an additional cost for purchasing the ticket online versus purchasing directly through the box office. A few common traits of these kinds of charges: — The fee amount is charged on all transactions through that channel and would not be applied if purchased at the point of sale.
Surcharge Fees A surcharge fee is typically utilized to offset processing fees and can be helpful in cases where the total transaction amount is large and the profit margins are small, however, organizations need to be careful when considering charging a surcharge fee. Surcharge Fee characteristics: — The fee amount is charged regardless of the payment channel.
Card Brand Rules Up until recently, surcharging was generally prohibited by the card brands. Bottom Line Charging a Convenience Fee or a Surcharge could be a great solution for your organization either to cover the costs of offering your particular online service or to cover processing costs in a tight margin scenario.
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