I didn't receive my ticket and they won't give a refund only a worthless coupon. Money down the drain. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Stub Hub stole from me. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date.
I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. They said the money had already gone to the seller which is pure BS. I called the credit card company and the charges on the card had not even hit yet. This is pure fraud. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones.
Hopefully the credit card company will stand up for me. It not I guess it is small claims. Stub Fraud. I just purchased tickets for I notified a chat type person immediately to tell her I made a mistake. She said to late sorry. People have to make mistakes all the time and this was a mistake. Please help me. Never again will I use StubHub! I purchased tickets at the very last minute and got amazing seats. It was for a special occasion. There were two artists scheduled to perform.
We were going just to see one of them. We were so upset. Not only did it ruin our night, but it also cost us a lot of money for nothing! This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. We were so excited to go together and experience this momentous event! Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see.
Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. If I had purchased elsewhere I would have received a full refund! I checked by calling Ticketmaster. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show.
I should be given a refund! This is ridiculous! Thanks for stealing my money and for the lack of respect for customer experiences. NEVER again! Do not buy tix here! Horrible company. Their poor customer service folks! Bought tickets for James Taylor and Bonnie Raitt. Bonnie cancelled. StubHub won't refund my money. Hour on Chat and another hour on phone. Up the food chain with a supervisor, still nothing. Unconscionable Money grabbers.
My credit card can do refunds up to 60 days which of course is passed. Part of my frustration is money lost but it's also abt the integrity of the company. Stubhub sucks! They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children!
It is not specified anywhere in the mobile site and hidden in the desktop version! Terrible service as solution they've suggested me to sell them again, so fraud other people!
I would like to receive a refund. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats.
We were not the only ones. There were several other people at the event that had the same problem. Just bought tickets. Wrong seats. Called back for refund. They said outta luck. Never use stubhub again. Its a bs. Terrible Service! We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert.
We lost the concert for that. I am quite dissappointed. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I requested refund now, but they didn't reply me yet. I hope they will reply me asap, I just want get my money back. Just purchased ticket for depeche mode at mohegan sun arena I would like my money back due to a postpond concert hours before the concert.
This site is horrible. I'm returning the tickets and buying else where. I will never use stub hub again. Highly dussapointed. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake.
I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. So is Amazon, but they can cancel orders and issue refunds. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there.
If you want your refunds, go through your credit card companies or banks. That's literally the only way you can get your money back from these thieves. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks.
Just notified by email of event cancellation for Atlanta United vs Orlando. Immediately called StubHub customer service. Said cancellation was glitch. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm.
The game has been changed to Sunday 27th August and we are simply no longer in the UK. I have explained this to them and basically they don't give a crap. This is so wrong in so many ways yet I don't have a leg to stand on. Awful company that I hope fails soon.
We were able to register one wristband, but not the other. Contacted the event, and they said the wristband was already registered to someone else. They explained to us the person who registered the wristband could show up to the event and claim they lost it.
The festival would issue them a new wristband and cancel the "lost" one. Problem is, I'd be wearing the "lost" one and would then be denied entry. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. However, if it's not in your name you can't get this done. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. This may include details from your tickets so be sure to keep them , or information from the event venue.
If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund.
For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. What is the return policy for StubHub? The company prides itself on being a Fan-to-Fan service. The company has a policy that protects buyers and demands ticket sellers to return money in some instances.
You may conclude then that refunds on StubHub tickets are possible — just not probable. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Our robot lawyer faxes your refunds no matter what they are for — and StubHub is no exception. All you need to do is follow these short steps below:. With only these four steps, your refund request is faxed.
DoNotPay records the details of your purchase to boost your chances of winning the refund. It is possible to request a refund on a purchased StubHub ticket manually. There are only two ways to request your refund from them on your own:. These are the steps to do it:. Another way you might reach the company is by sending them an email. To request your refund in this way, go through the following steps:.
StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. All forum topics Previous Topic Next Topic. Re: Ticket Transfer Refund. Hi Ro As you bought the tickets on Stubhub you are bound by Stubhub's policies even though the tickets were transfered to you using a Ticketmaster account.
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